Question 1

What services does Apisylux offer?

Accepted Answer

Apisylux provides a comprehensive range of IT services for UAE businesses: web development, custom web applications, mobile app development (iOS, Android, Flutter, React Native), e-commerce, UI/UX design, digital marketing, SEO, IT helpdesk, and infrastructure solutions including TrueNAS storage, Carbonite backup, and private server hosting.

Question 2

Where is Apisylux located?

Accepted Answer

Our headquarters are at 505, Happiness Palace, Bur Dubai, UAE. We serve clients across Dubai, Abu Dhabi, Sharjah, and internationally. Our team is based in the UAE and available during UAE business hours (Sun–Thu, 9am–6pm GST).

Question 3

How can I get a quote for my project?

Accepted Answer

You can request a free consultation by visiting our contact page, calling +971 56 340 7865, or emailing contact@apisylux.com. We typically respond within 2 minutes during business hours. For a quick estimate, try our free Project Cost Calculator.

Question 4

Do you work with startups or only enterprises?

Accepted Answer

We work with businesses of all sizes — from solo founders building their first MVP to large enterprises running complex digital operations. Our flexible engagement models adapt to any budget and timeline.

Question 5

Do you sign NDAs?

Accepted Answer

Yes. We sign Non-Disclosure Agreements before starting any project where sensitive business information, trade secrets, or proprietary processes are involved. Our standard NDA is mutual and available to share on request.

Question 6

Are you a Dubai-based company or an offshore agency?

Accepted Answer

We are a Dubai-registered company with a physical office in Bur Dubai. Our core team is UAE-based. We are not an offshore agency routing work to sub-contractors — all work is done under direct Apisylux management.

Question 7

Can you work with clients outside the UAE?

Accepted Answer

Absolutely. While we are based in Dubai, we work with clients across the GCC, UK, USA, Europe, and Southeast Asia. Remote collaboration is seamless — we use Slack, Zoom, and project boards for all project communication.

Question 8

How much does a website cost in Dubai?

Accepted Answer

Website costs in Dubai vary widely by scope. A simple business website typically ranges from AED 3,500–7,500. A full business website with custom design costs AED 8,000–18,000. Enterprise-grade web applications start from AED 20,000. Use our free Project Cost Calculator for a personalised estimate.

Question 9

How much does a mobile app cost in the UAE?

Accepted Answer

Mobile app development in the UAE starts from AED 18,000 for an MVP and typically ranges from AED 38,000–85,000 for a standard production app. Complex apps with advanced features can exceed AED 100,000. Cost depends on platform (iOS/Android/both), features, and backend complexity.

Question 10

What's your pricing model?

Accepted Answer

We offer three pricing models: (1) Fixed-price — a defined scope with a fixed cost, ideal for well-specified projects; (2) Time & Materials — you pay for hours worked, flexible for evolving scopes; (3) Dedicated team — a monthly retainer for a dedicated developer or team. We advise the best fit after your discovery call.

Question 11

Do you offer payment plans?

Accepted Answer

Yes. Standard payment terms are a 40% deposit on project start, 40% at milestone sign-off, and 20% on launch. For larger projects, we can structure milestone-based payments across the project. We accept bank transfer and credit card.

Question 12

Are your prices inclusive of VAT?

Accepted Answer

All quoted prices are exclusive of UAE VAT (5%). VAT is applied to invoices issued to UAE-registered entities as required by the Federal Tax Authority. Clients outside the UAE are typically not subject to UAE VAT.

Question 13

What is your refund policy?

Accepted Answer

The initial deposit is non-refundable once work begins. If a project is cancelled at a milestone, you pay for work completed to date. We always deliver documented work-in-progress so you are never left empty-handed. Full details are in our Refund Policy.

Question 14

Do you offer annual maintenance contracts?

Accepted Answer

Yes. Our annual maintenance contracts (AMC) cover hosting management, CMS/plugin updates, security patching, uptime monitoring, regular backups, and a fixed number of support hours per month. AMC clients receive priority support and discounted development rates for change requests.

Question 15

How long does it take to build a website?

Accepted Answer

A simple business website takes 4–6 weeks. A standard corporate website with custom design takes 8–12 weeks. A complex web application can take 3–6 months. Timelines begin after the design is approved and the deposit is received.

Question 16

How long does it take to build a mobile app in the UAE?

Accepted Answer

An MVP mobile app typically takes 3–4 months. A full-featured app takes 5–8 months. Timelines depend on feature scope, number of integrations, and whether you need iOS, Android, or both. We provide a detailed project plan before work begins.

Question 17

What does your development process look like?

Accepted Answer

We follow an agile process: (1) Discovery — requirements, user stories, technical architecture; (2) Design — wireframes, UI mockups, your approval before coding starts; (3) Development — 2-week sprints with a staging build you can review; (4) QA & Testing — cross-device, performance, security; (5) Launch — deployment, monitoring, handover. You have visibility at every step.

Question 18

How do you communicate during a project?

Accepted Answer

Every project has a dedicated project manager as your single point of contact. We communicate via Slack or Microsoft Teams for daily updates, weekly progress calls on Zoom, and a shared project board (Jira or Notion) for task tracking. You are never in the dark.

Question 19

Can you work with our in-house team?

Accepted Answer

Yes. We regularly augment client teams — providing a frontend developer, a designer, or a full QA team to work alongside your existing staff. We adapt to your workflow and tools.

Question 20

Do you provide a warranty after launch?

Accepted Answer

Yes. All projects include a 30-day post-launch bug fix warranty at no charge. Bugs that arise from our code are fixed free of charge during this period. After 30 days, ongoing support is covered by a maintenance package.

Question 21

What technologies do you specialize in?

Accepted Answer

Frontend: React, Next.js, Vue.js, TypeScript, Tailwind CSS. Backend: Node.js, Python, PHP. Mobile: Flutter, React Native, Swift, Kotlin. CMS: WordPress, Shopify, Webflow. Infrastructure: TrueNAS, Proxmox, Linux Server, Nginx. Cloud: AWS, Google Cloud, Azure.

Question 22

Do you build Arabic websites?

Accepted Answer

Yes. We build fully Arabic-language and bilingual (Arabic/English) websites with proper right-to-left (RTL) layout, Arabic typography, and hreflang tags for multilingual SEO. Arabic localisation is a standard service, not an add-on.

Question 23

Can you integrate UAE payment gateways?

Accepted Answer

Yes. We integrate all major UAE payment gateways including Telr, Checkout.com, PayTabs, Network International (NI), HyperPay, and Stripe. We can also integrate with UAE bank payment APIs on request.

Question 24

Can you work with our existing codebase?

Accepted Answer

Absolutely. We regularly take over existing projects — adding features, refactoring legacy code, fixing bugs, or migrating to new technologies. We start with a code audit so we know exactly what we are working with before committing to a scope.

Question 25

Do you provide source code ownership?

Accepted Answer

Yes. You receive full ownership of all code we write for your project. We use Git version control and maintain clean, documented, well-structured code that your team can continue to build on after project completion.

Question 26

Do you build e-commerce websites with UAE payment integration?

Accepted Answer

Yes. We build WooCommerce, Shopify, and custom e-commerce stores with UAE-specific payment gateways (Telr, PayTabs, Checkout.com), VAT-compliant invoicing, and Arabic language support. We have delivered 80+ e-commerce projects in the UAE.

Question 27

Can you migrate our existing website to a new platform?

Accepted Answer

Yes. We handle full website migrations — WordPress to Next.js, WooCommerce to Shopify, legacy PHP to modern frameworks, and more. Migrations include URL redirect mapping, SEO preservation, content migration, and a post-launch monitoring period to ensure nothing is lost.

Question 28

Do you build Progressive Web Apps (PWAs)?

Accepted Answer

Yes. We build PWAs for businesses that want app-like experiences without App Store distribution — installable from the browser, offline-capable, push notification support, and near-native performance. PWAs are excellent for delivery tracking, portals, and internal tools.

Question 29

What is your office address in Dubai?

Accepted Answer

Our office is at 505, Happiness Palace, Bur Dubai, Dubai, UAE. We welcome client visits by appointment. For the nearest metro, take the Green Line to BurJuman Metro Station.

Question 30

Do you understand UAE business regulations?

Accepted Answer

Yes. We have been operating in the UAE since 2015 and understand local requirements including UAE VAT compliance, TDRA/TRA regulations for telecom apps, KHDA requirements for education platforms, DHA requirements for healthcare apps, and free zone business rules.

Question 31

Can you build apps compliant with UAE data protection laws?

Accepted Answer

Yes. We design applications with UAE Personal Data Protection Law (PDPL) compliance in mind — covering consent mechanisms, data residency options, privacy policies, and data subject access request workflows.

Question 32

Do you keep data in UAE data centres?

Accepted Answer

We can. For clients requiring UAE data residency, we host on UAE-based infrastructure including AWS me-south-1 (Bahrain, closest AWS region), Microsoft Azure UAE North (Dubai), Google Cloud Middle East, and UAE colocation data centres (Equinix DX1, du IDFC).

Question 33

Can you help us get a .ae domain?

Accepted Answer

Yes. We handle .ae domain registration through AEDA (aeda.ae) as part of our project setup. We also assist with UAE TLD (.ae) SSL certificates and any TRA-related registration requirements.

Question 34

Do you serve Abu Dhabi, Sharjah, and other Emirates?

Accepted Answer

Yes. While headquartered in Dubai, we serve clients across all seven Emirates and the wider GCC — Abu Dhabi, Sharjah, Ajman, RAK, Fujairah, and Umm Al Quwain. Most project work is done remotely with periodic on-site visits as needed.

Question 35

Is my project subject to UAE PDPL data protection requirements?

Accepted Answer

If your application collects, stores, or processes personal data of UAE residents, UAE Federal Decree-Law No. 45 of 2021 (PDPL) applies. We build data collection forms, consent mechanisms, cookie policies, and privacy notices that align with PDPL requirements, and advise on data residency options to ensure compliance.

Question 36

Can you register a company or trade licence in the UAE?

Accepted Answer

No — we are a technology company, not a business setup consultant. For UAE trade licence registration, free zone setup, or company formation, we recommend connecting with a licenced PRO service or business setup advisor. We can refer you to trusted partners on request.

Question 37

Do you provide ongoing support after launch?

Accepted Answer

Yes. We offer monthly maintenance and support packages covering regular updates, security patches, performance optimisation, uptime monitoring, and bug fixes. We also provide 24/7 emergency support for critical production issues.

Question 38

What is your response time for support requests?

Accepted Answer

During UAE business hours (Sun–Thu, 9am–6pm GST): under 2 minutes for critical issues, under 4 hours for standard requests. Outside business hours: critical issues are acknowledged within 1 hour via our 24/7 helpdesk.

Question 39

Can you help with website hosting and server management?

Accepted Answer

Yes. We manage hosting on AWS, Google Cloud, Azure, and on-premise servers. We handle initial setup, security hardening, SSL, backups, monitoring, and ongoing server maintenance. We also deploy and manage private on-premise servers for businesses that need UAE data residency.

Question 40

Can you take over support for a site built by another agency?

Accepted Answer

Yes. We regularly take over maintenance contracts for sites built elsewhere. We start with a technical audit to document the codebase, then transition into an ongoing support arrangement. We have no minimum age requirement on handover projects.

Question 41

Do you offer 24/7 monitoring and alerting?

Accepted Answer

Yes. Our managed hosting and server packages include 24/7 uptime monitoring with automated alerting via PagerDuty. If your site goes down at 3am, we are notified immediately and begin recovery. We target a 1-hour resolution time for critical production incidents.

Question 42

How long does it take to see SEO results in Dubai?

Accepted Answer

SEO in the UAE typically shows initial movement in 3–4 months and meaningful traffic increases in 6–12 months. Dubai is a competitive market, so results vary by niche. Technical SEO fixes (redirects, schema, Core Web Vitals) often show faster results than content campaigns.

Question 43

Do you manage Google Ads for UAE businesses?

Accepted Answer

Yes. We are a Google Partner and manage Google Search, Display, YouTube, and Performance Max campaigns for UAE businesses. We handle keyword research, ad copy, bid strategy, conversion tracking, and monthly reporting. AED-denominated campaign budgets only.

Question 44

Do you manage social media accounts?

Accepted Answer

Yes. Our digital marketing team handles full social media management including content creation, scheduling, community management, paid campaigns across Meta (Facebook & Instagram), LinkedIn, TikTok, and Snapchat — all with UAE-market knowledge.

Question 45

Do you do influencer marketing in the UAE?

Accepted Answer

Yes. We have relationships with UAE-based influencers across lifestyle, tech, food, and B2B niches and can execute influencer campaigns as part of a broader digital marketing strategy. We handle briefing, coordination, tracking, and reporting.

Question 46

What marketing ROI can I expect?

Accepted Answer

ROI varies by channel and industry. Our clients typically see 3–5x return on Google Ads spend within 3–6 months with proper setup. SEO ROI compounds over time — expect 5–10x within 12–24 months as organic traffic grows. We set clear KPIs upfront and report against them monthly.

Question 47

Do you offer Arabic social media management?

Accepted Answer

Yes. Our digital marketing team includes Arabic-native content writers and social media managers who create culturally relevant content for UAE and GCC audiences. Arabic-language social media — particularly for Instagram, TikTok, and Snapchat — is a core competency for the regional market.

Question 48

Can you help us rank on Google Maps in Dubai?

Accepted Answer

Yes. Google Business Profile optimisation is part of our local SEO service. We optimise your listing with correct business categories, service areas, photos, Q&A, and review management — all of which directly influence your Google Maps pack ranking for "near me" searches in Dubai.

Question 49

Why do you use Next.js for websites?

Accepted Answer

Next.js is our default for business websites because it delivers server-side rendering and static generation out of the box — giving you fast load times, excellent Core Web Vitals, and full SEO crawlability. It also supports API routes, so we can build both the frontend and lightweight backend in one codebase. We have delivered 100+ Next.js projects for UAE clients.

Question 50

Do you work with WordPress?

Accepted Answer

Yes. We build and maintain WordPress websites and WooCommerce stores for clients who need a CMS their marketing team can manage without a developer. We also migrate legacy WordPress sites to headless architectures (WordPress + Next.js) for better performance when needed.

Question 51

What mobile app framework do you recommend — Flutter or React Native?

Accepted Answer

Both are excellent cross-platform frameworks. Flutter (by Google) gives you pixel-perfect, consistent UI across iOS and Android from a single Dart codebase — ideal when design fidelity is critical. React Native (by Meta) uses JavaScript and is better if your team already knows React. We recommend Flutter for most new projects and React Native when code sharing with a web app is a priority.

Question 52

Do you use AWS, Azure, or Google Cloud?

Accepted Answer

We are cloud-agnostic and work with AWS, Microsoft Azure, and Google Cloud. For UAE clients requiring data residency, we primarily use AWS me-south-1 (Bahrain), Azure UAE North (Dubai), and Google Cloud Middle East. We also deploy to on-premise private servers and UAE colocation data centres.

Question 53

Can you build AI or machine learning features into my product?

Accepted Answer

Yes. We integrate AI capabilities via OpenAI, Anthropic, Google Gemini, and open-source models (Llama, Mistral). Typical integrations include AI chatbots, document summarisation, recommendation engines, image analysis, and natural language search. We build AI features as modules on top of your existing application or design them into new products from the ground up.

Question 54

What databases do you use?

Accepted Answer

Our default for most applications is PostgreSQL — robust, scalable, and excellent for relational data. For high-throughput or event-driven systems we use Redis (caching, queues) and MongoDB (document storage). For real-time features we use Supabase or Firebase. Enterprise clients often require MS SQL Server or Oracle — we work with those too.

Question 55

Why choose an agency over a freelancer in Dubai?

Accepted Answer

A freelancer is a single person. If they are sick, on holiday, or leave, your project stops. An agency like Apisylux provides a full team — developer, designer, QA, project manager — with redundancy, accountability, and a contract. For anything beyond a simple brochure site, agency delivery is more reliable.

Question 56

Are you cheaper than freelancers?

Accepted Answer

Not always on day-rate. But the total cost of a project is often lower because: (1) a team delivers faster, (2) fewer bugs from specialised QA, (3) no re-work from lack of skill depth, and (4) we handle the full stack in-house without you managing multiple freelancers.

Question 57

How do you compare to large international agencies?

Accepted Answer

We are UAE-based, which means we understand the local market, local regulations, and local payment infrastructure. International agencies often route UAE projects through offshore teams with a local sales layer on top. With Apisylux, the team building your product is the team you meet.

Question 58

Do you have case studies or a portfolio?

Accepted Answer

Yes. We can share relevant examples during discovery based on your industry, service need, and target audience, so the references match the type of outcome you want to build.

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