1. Overview
At Apisylux, we are committed to delivering high-quality services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
2. Service-Based Projects
Our web development, mobile app development, UI/UX design, and other project-based services are subject to the following refund terms:
Before Project Commencement
- Full Refund: If you cancel before any work has begun, you may be eligible for a full refund of any deposits paid, minus any non-refundable administrative fees outlined in your contract.
During Project Development
- Partial Refund: If you cancel during the project, refunds will be calculated based on the work completed. You will be charged for all work delivered up to the cancellation date.
- Milestone-Based Projects: Payments for completed milestones are non-refundable. Any remaining balance for uncompleted work may be refunded.
After Project Completion
- No Refund: Once the project has been completed and approved by the client, no refunds will be issued.
- Revision Period: Most projects include a revision period. Issues identified during this period will be addressed as per the project agreement.
3. Retainer and Ongoing Services
For monthly retainer or ongoing service agreements:
- Services are billed in advance and are generally non-refundable for the current billing period.
- Cancellation must be submitted according to the notice period specified in your service agreement.
- Any unused hours or services do not roll over unless specified in your agreement.
4. Digital Marketing Services
Digital marketing services (SEO, PPC, social media marketing) have specific refund terms:
- Setup Fees: One-time setup fees are non-refundable once work has commenced.
- Monthly Services: Monthly fees are non-refundable once the service period has begun.
- Ad Spend: Third-party advertising costs (Google Ads, Facebook Ads, etc.) are handled by the respective platforms and are not refundable through Apisylux.
5. Circumstances for Refund Consideration
We may consider refund requests under the following circumstances:
- Significant deviation from the agreed scope without client approval
- Failure to deliver agreed-upon features or functionality
- Extended project delays caused by Apisylux (beyond reasonable timeframes)
- Technical issues that cannot be resolved within a reasonable timeframe
6. Refund Request Process
To request a refund:
- Contact us via email at contact@apisylux.com with your project details.
- Include your project name/number and reason for the refund request.
- Our team will review your request within 5-7 business days.
- If approved, refunds will be processed within 10-14 business days using the original payment method.
7. Non-Refundable Items
The following are generally non-refundable:
- Third-party software licenses purchased on your behalf
- Domain registration and hosting fees
- Stock images, fonts, or other digital assets purchased
- Rush or expedited service fees
- Consultation and discovery session fees
8. Dispute Resolution
If you are not satisfied with our refund decision, we encourage you to reach out for further discussion. We are committed to finding a fair resolution for both parties. Any disputes will be handled according to the dispute resolution process outlined in our Terms and Conditions.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates acceptance of the updated policy.
10. Contact Us
If you have questions about our Refund Policy, please contact us: